All sales are final, but we truly care about your order arriving in perfect condition. If your order arrives damaged, we'd love to make it right — just reach out within
14 days of receiving it.
To submit a damage claim, email us at
hello@timidmag.com with your order number and a
continuous unboxing video showing the damage upon opening.
Once we review your claim, we'll do our best to offer a replacement or refund. Please note that claims submitted without an unboxing video or after the
14-day window won't be eligible.
